Category: News

Wishes Granted with Genie and SmartThings

In 1954 the Genie® garage door opener became the world’s first mass-produced radio-controlled garage door opener remote. Fast forward over half a century, Genie granted wishes to consumers allowing them to monitor their garage door from anywhere with its Aladdin Connect® Enabled Smart Garage Door Openers. Now, Genie makes its next innovative leap by becoming a Works With SmartThings certified partner, joining SmartThings powerful connected ecosystem.

Similar to SmartThings commitment to bringing smart functionality and capabilities everywhere consumers want it to be, Genie is committed to putting the homeowner first with the next generation of innovations.

Through Genie’s Aladdin Connect and SmartThings, homeowners can receive real-time alerts and open and close their garage door from anywhere in the world with their smartphone. Now, SmartThings users can tell their smart speaker to open or close the garage door, set up a geo-tag to recognize entry to the driveway so the door will open, and many other easy to use smart options, putting users in control of how they gain or grant access to their home.

Further, the SmartThings integration grants autonomous features, like automatically closing the garage door after a set amount of minutes, or incorporating into a SmartThings Scene to shut down when a connected home is headed into night mode. Other safety features include automatically opening the garage door if smoke is detected in the home, and notifying and opening itself if CO levels reach a dangerous threshold.

Building on our recent integration with Mercedes-Benz, we’re enhancing the car-to-home and home-to-car experiences with new features that will launch in the coming months. Through SmartThings, users will soon be able to enable a garage door to open, start their car, and eventually set the car to back itself out. According to research, 3 out of every 4 homeowners with garages use their garage daily. Given that the majority of homeowners use the garage as the primary entrance to their home, the garage door is a critical part of a smart home system. We’re thrilled for the tens of millions of Genie users to enhance their connected homes and join the SmartThings family.

Feel Safe at Home in the New Year with Arlo

In our ongoing quest to enhance our ecosystem of compatible devices, we are pleased to announce a new version of the Works With SmartThings integration, built in partnership with Arlo. The integration rounds out our portfolio of home security products by letting you connect to any Arlo device1, including their latest security products.

Beyond adding support for more Arlo devices, this new integration enhances the overall user experience with improved stability and reduced latency so you can get faster access to your camera recordings or video doorbell feed. Users will still be able to enjoy the same features they most commonly use, such as turning all Arlo cameras on/off when arming/disarming the SmartThings Home Monitor, or using the Arlo camera sound sensor to trigger a siren or get lights to turn on, and more.

The process is simple to integrate Arlo with SmartThings, and users will be able to leverage powerful Automations and Scenes to create rich personalized connected home experiences. For example, keeping an eye on the nursery from your Samsung TV with an Arlo Baby camera, or connecting your Arlo video doorbell to answer the door from your Samsung Family Hub fridge.

During this new normal where we spend a lot more time at home, we are committed to bringing smart functionality and capabilities everywhere you want it to be, and partnerships like Arlo help us meet your needs of personalizing your home — whether it’s giving you peace of mind that your home is protected inside and out, or bringing you the convenience of knowing exactly when your packages arrive.

1 Arlo Go and Audio Doorbell are not supported by the integration.

Samsung SmartThings and Google Join Forces to Enhance Smart Homes With Nest Integration

New integration allows SmartThings users to control Nest devices

Today we announced a partnership with Google, bringing the company’s portfolio of Nest products into SmartThings, one of the largest IoT ecosystems. Through the integration, Google Nest devices, including thermostats, cameras and doorbells, will be “Works With SmartThings” (WWST) certified, allowing users to seamlessly control their smart homes through SmartThings.

For the first time, SmartThings users will be able to adjust a Nest thermostat, view live camera feeds from outdoor Nest cameras and hear who is at the door with Nest Hello, all through their smart devices. SmartThings users can also incorporate Nest devices into their current WWST-certified devices to create Scenes and automated experiences, controlling the functions with simple voice commands or through the SmartThings app. Soon, users will be able to stream right from their Nest devices directly to their Samsung TV or Family Hub fridge.

SmartThings technology powers endless possibilities for enhancing everyday life. Scenes can seamlessly adjust the lighting. Automations can signal to a Nest thermostat when it’s time to adjust the temperature or if a window is open. It can set the optimal temperature for a baby’s nap or even a home alone pet, taking into consideration details such as its fur length. Users can also activate outdoor and indoor lights ahead of arriving home.

“SmartThings technology continues to enhance and improve the way we experience smart living. We’re pleased to further strengthen our partnership with Google and integrate Nest into our portfolio to offer users more ways to control and automate their home,” said Ralf Elias, Global Vice President IoT / Business Development & Partnerships at Samsung Electronics. “We are committed to creating a universal system where all smart home devices can work cohesively together.”

Following the recent SmartThings IoT integration with Mercedes-Benz, this partnership with Google represents the next step in SmartThings’ commitment to technology innovation and to working with third parties to create a universal smart home standard. The company is focused on simplifying smart technology development for manufacturers and increasing compatibility for consumers.

SmartThings technology will be available on Google Nest products starting in January 2021.

SmartThings Find – Keeping Everything You Care About Accounted For

Tech of today no longer works alone. Smart applications have become engrossed in multitudes of different devices, including watches, phones, headphones, televisions, and more. They all work together, so if one of them is missing, users can lose out on features.

We’re thrilled to introduce SmartThings Find, a tool used to locate missing Galaxy devices, all through the SmartThings app! Leveraging Bluetooth Low Energy (BLE) and ultra-wideband (UWB) technologies to locate smartphones, tablets, smartwatches, and earbuds – even down to each individual bud – SmartThings Find is the tool you’ve been waiting for.

SmartThings users will complete a brief registration process to link their devices together. Through the SmartThings app, all devices are organized in one place, making it as simple as tapping the device you are looking for to bring up information on its location.

What if your device lost its battery power, or is in a location where there is no service like a basement? With SmartThings Find, offline no longer means “offline”! SmartThings users now have the option to use their device to securely locate an offline one. When a device has been “offline” (either dead, or in a dead zone) for 30 minutes, a BLE signal is released that can then be found by other devices as well. But – it does not just stop with friends. If you report a device missing, ANY Galaxy tablet or phone can opt in to help you.

In addition, SmartThings Find offers features like the ability to ping a device when searching for it in a room or specific area, and also integrates map directions so you can get the precise location. There is also an AR feature for nearby searching, which will display different color hues as you are getting closer to the device, perfect for being stuck in hard to reach or see places. SmartThings Find is available for all Galaxy smartphones, tablets, and other devices running Android 8 or later.

“Hey Mercedes!” Welcome to one of the World’s Largest IoT Ecosystems

Our ecosystem continues to grow and we’re pleased to share that SmartThings will power Mercedes-Benz’s latest smart home function, giving drivers and passengers unprecedented ability to use their vehicle as a control center for the home. The new Mercedes-Benz S-Class is the first native in-car voice assistant system to be integrated into a smart home platform. We’re thrilled to offer drivers, as well as passengers, remote connectivity to thousands of intelligent devices made by hundreds of brands supported by SmartThings’ open IoT ecosystem.

Recognizing the evolution of IoT, this announcement is the first of several showcasing our strategy to take a technology-first approach, to bring smart functionality and capabilities everywhere consumers want to be. Car-to-home experiences represent yet another step in creating a universal smart home standard while simplifying development for manufacturers and increasing compatibility for consumers.

By unlocking the vast power of the SmartThings platform, Mercedes-Benz customers will enjoy first-of-their-kind capabilities when they leave their house or are heading home after a long day at work. Drivers and passengers can seamlessly connect and control many aspects of their home environment including lights, locks, thermostats, electric outlets, garage door openers, sensors, and home security systems, all through Mercedes-Benz’s integrated voice assistant.  Using natural language, such as “Hey Mercedes, did I forget to turn off my lights at home?” to “Hey Mercedes, is anyone at home?”, the MBUX Voice Assistant minimizes distraction, allowing drivers to focus on the road in front of them and know that everything is alright at home. Additionally, passengers in the rear seats can also enjoy the full scope of the smart home integration and interact with their smart homes.

SmartThings unlocks endless possibilities of connectivity from within the car and while inside the home.  From monitoring an elderly loved one to being alerted about a grocery item when you’re driving by a store, SmartThings’ integration with Mercedes-Benz adds to the robust features of the luxury car. Bridging the gap between car and home, SmartThings offers the reliability that drivers trust. SmartThings technology will be available in Mercedes-Benz vehicles, starting with the S-Class, beginning in 2021.

SmartThings and Aeotec – A Connected Family

SmartThings is forging ahead with plans to accelerate the creation of an open IoT ecosystem powered by its technology. Earlier this year, we shared our plans to partner with companies that are leaders in the smart-home-automation space to manufacture and distribute SmartThings compatible hardware. We are pleased to announce that SmartThings and Aeotec are expanding our partnership in both the United States and European markets, furthering the innovative SmartThings portfolio in over 200 countries.

Aeotec Group has been a valued Works With SmartThings (WWST) partner for many years, as well as a recognized leader in design and development of SmartHome devices. Now, Aeotec and their European partner company, Z-Wave Europe GmbH, will add a “Works As a SmartThings Hub” (WASH) device, new sensors, cameras, and other Zigbee devices to its offerings. Beginning in Q1 2021, SmartThings and Aeotec will conduct joint activities to incentivize upgrades, including special offers for long-time SmartThings customers. Together with Aeotec, we are committed to maintaining, extending, and enhancing our portfolio for customers around the world.

What does this mean for customers? SmartThings will continue to provide lasting support to current device and platform users. While moving forward, Aeotec Group will support their hardware with the same standard our customers have come to expect. New customers with the Aeotec Smart Home Hub will be able to leverage the powerful SmartThings automations to create rich smart home experiences with our WWST products. This includes everything from the Aeotec Sensors to Buttons and Cams.

With more than 63 million active users – and growing each day – SmartThings’ evolution beyond these hubs and sensors allows us to focus on innovating and creating differentiated experiences. We are committed to working with partners to bring smart home functionality and capabilities everywhere consumers want to be, spanning over 5,000 devices including mobile phones, appliances, TVs, and more.

Our strategy as an open platform is to leverage leading hardware manufacturers to integrate our technology into new product lines – adding to the thousands of Samsung and WWST certified devices found in millions of homes. Aeotec has been a partner of SmartThings since 2013, and together have grown alongside one another to help build up SmartThings as the dominant smart home player.

Our partnership builds upon Aeotec’s world-class experience and commitment to quality in manufacturing smart home devices. We are pleased to collaborate with a company that customers trust and excited to continue bringing SmartThings into every home around the world.

Get ready to make the switch!

Today we began our long-awaited process of migrating the SmartThings consumers to a single mobile app, closing the functionality gap between our two apps and providing a single, easy-to-use and fully featured experience for our consumers.

The new app has an improved user experience. It gives our consumers the ability to control and integrate with thousands of Samsung TVs and appliances, as well as thousands of devices within the SmartThings ecosystem. Some older, rarely used features will be deprecated, and new features are rolling out over the next several months. Today, many of the features from SmartThings Classic are now included in the new SmartThings app!

We’ve received invaluable feedback from our consumers, partners and developers who have helped guide the new app experience. Thank you to our incredible community for working with us to ensure a seamless transition to the new app experience. With the constructive feedback we’ve received, we are excited to have consumers join us and experience the new SmartThings app.

Your Car Joins the Smart Home for the First Time

Smartcar and SmartThings Logos

Second to your home, your vehicle is probably one of your most sophisticated and prized devices. However, your smart home and connected car never got the chance to officially meet, until now.

During CES 2020, Samsung’s industry leading IoT platform, SmartThings, unveiled an exclusive partnership with Smartcar, the first and only car API for mobility applications.

In an industry first, SmartThings will deliver “car” as a capability.  Working with Smartcar, SmartThings users will be able to control both their home and their car through one platform, adding to the 5,000 devices and hundreds of third party partners that already work with SmartThings.

Smart homes and connected cars have always lived in separate ecosystems, each with their own services and devices. Smartcar’s technology will allow you to locate and unlock your car, read a vehicle’s mileage, fuel tank, or EV battery level, and more – direct from the SmartThings app. Through this partnership, Samsung SmartThings is the only IoT platform that will integrate with most new cars in the United States for our millions of active users.    

Imagine driving home after a long day at work waiting to relax and meditate.  As you turn the corner of your block, the garage door opens automatically, the air conditioner turns on, the lights are dimmed, and you enter into a peaceful room full of zen – all without saying a word or making a command.  

SmartThings is committed to expanding its open ecosystem, working with the most popular brands and devices to give consumers choice, peace of mind, all while technology sits in the background – allowing your home to take care of you and your family, whether you’re home or not. Stay tuned for more updates from Samsung’s SmartThings as Smartcar functionality rolls out early this year.

New SmartThings App Update Available

We’ve been hard at work behind the scenes, and we’re excited to introduce our users to a new interface and look for the SmartThings app that makes controlling and monitoring your home easier than ever.

This app update, available on iOS and Android, was designed to make navigation more seamless and the overall design and functionality more intuitive in how users are using the app to automate their homes.

Users can now access a redesigned home screen for quick navigation, easily find all of their devices through search by brand, and see each of their devices categorized by room.

We’ve also added product photos to our setup process to make it as easy as possible to add TVs and home appliances to the app.

Here’s what you can expect from our new look:

  • Your SmartThings app now reflects your home’s unique set up showcasing devices room by room.
  • Favorite scenes and devices are showcased on your new “Home” screen for quick and easy access.
  • Navigation is easier, and more intuitive.  With this feature you can access all of your devices, scenes and automations in a selected location.
  • Users can move to another location or main menu items like devices, rooms, scenes, members, automations and history.
  • Context based status updates have launched on your home screen; the most important alerts are now shown when you open the app.
  • Device setup is easier! Product photos and clear step by step descriptions are available.  We’ve also made it easier to set up your TVs and home appliances.
  • Continue expanding your ecosystem- you can now search and add devices by brand.

If you need assistance with the changes, our customer service team would be happy to answer any questions you may have on our new look and features. Get in touch with us by phone at 1-800-SAMSUNG or send us a note at support@smartthings.com.

SmartThings – Update Your Login

We’re excited to announce that we’re updating to Samsung Account!

This is a step forward in our journey to prepare you for the new SmartThings app, which will bring you access to hundreds of Samsung devices and services in addition to all of the Works with SmartThings products you already use and love.

It’s easy to update your account in the SmartThings Classic app. When you see a banner with an account update notice, just follow this guide or follow the prompts within the app to update your login. Don’t see it quite yet? The account changes are being released in small groups to ensure the best possible experience so not all users will see the update at the same time, but expect it to pop-up soon.

The process may take a few minutes to complete and during this time, you won’t be able to use SmartThings Classic. After you complete the process, you will be logged out of the SmartThings Classic app on all other devices. Going forward, you will use your Samsung account to access the SmartThings Classic app.

Don’t have a Samsung account? No problem. You will be able to create one when you update your login. Already have a Samsung account? Great! Use those credentials when you update your login.

Once you’ve updated your login account, please continue to use the SmartThings Classic app until you receive additional communications from us. We’ll be back in touch when the next steps are ready, and we’ll give you plenty of time with each step to transition to the new SmartThings app, which we can’t wait to share soon.

Still have questions? Check out our FAQs or get in touch with our support team here.