- What is SmartThings Safety Button Free?
- This service is an in-app communication tool to send alerts to other members in your SmartThings Location. If you press the Safety button other members will receive a SmartThings push notification that shows a map of your location with a message requesting your help.
- This service is an in-app communication tool to send alerts to other members in your SmartThings Location. If you press the Safety button other members will receive a SmartThings push notification that shows a map of your location with a message requesting your help.
- How do I set up SmartThings Safety Button Free?
- Navigate to the More tab in the bottom right corner of the SmartThings app. Select the Safe icon and follow the instructions to designate
- Navigate to the More tab in the bottom right corner of the SmartThings app. Select the Safe icon and follow the instructions to designate
- How do I add more Location Members to SmartThings so they can see my Safe notifications?
- From the Home tab, tap the ‘+’ sign next to the options menu (three dots) in the upper right corner. After tapping the ‘+’ sign, select the last option in the dropdown menu: ‘Invite Members.’ Enter their email addresses associated with their SmartThings account (user must create a SmartThings account in order to be added as a Member) of the people you’d like to add. Once they accept, they’ll begin receiving your Safe Button notifications.
- From the Home tab, tap the ‘+’ sign next to the options menu (three dots) in the upper right corner. After tapping the ‘+’ sign, select the last option in the dropdown menu: ‘Invite Members.’ Enter their email addresses associated with their SmartThings account (user must create a SmartThings account in order to be added as a Member) of the people you’d like to add. Once they accept, they’ll begin receiving your Safe Button notifications.
- Do my Location Members need to be using the SmartThings app?
- Location Members must have the SmartThings app downloaded and set up a SmartThings account to become a Location Member. (add this to the blog)
- Location Members must have the SmartThings app downloaded and set up a SmartThings account to become a Location Member. (add this to the blog)
- Can Location Members respond to the notification?
- Location Members will be prompted to contact the user via Phone Call or SMS
- Location Members will be prompted to contact the user via Phone Call or SMS
- What if my Location Member has push notifications turned off? Will they still get the notification?
- No, Location Members must have push notifications turned on in order to receive the Safe notifications. App notification settings can be found in your mobile phone settings.
- No, Location Members must have push notifications turned on in order to receive the Safe notifications. App notification settings can be found in your mobile phone settings.
- Can you add this to the quick panel on your Galaxy mobile so you don’t necessarily have to open up the app to call for help?
- Yes, in the Device card select Settings in the upper right corner and select Add to Home Screen
- Yes, in the Device card select Settings in the upper right corner and select Add to Home Screen
- What regions will have access to SmartThings Safe Button Free?
- SmartThings Safe Button (Free) will be available globally with the exception of China.
- SmartThings Safe Button (Free) will be available globally with the exception of China.
- Can I use this service outside my home?
- Yes, SmartThings Safety Button Free can be used at home or on the go from your mobile device.
- Yes, SmartThings Safety Button Free can be used at home or on the go from your mobile device.
- Can I configure automations and routines with the Safe virtual button?
- Not at this time
- Not at this time
- How does SmartThings Safe Button (Free) differ from SmartThings Family Care?
- The Safe button is for manual, user-triggered Help requests to Location Members. Family Care notifications are device or routine-triggered notifications for daily health routines.
- The Safe button is for manual, user-triggered Help requests to Location Members. Family Care notifications are device or routine-triggered notifications for daily health routines.
- How does this differ from the S.O.S. service available on mobile devices?
- Safe is a complementary service to mobile phone SOS services. At this time Safe is for user-triggered help requests only. Safe Button (Free) does not support fall detection or crash detection.
- Safe is a complementary service to mobile phone SOS services. At this time Safe is for user-triggered help requests only. Safe Button (Free) does not support fall detection or crash detection.
- Will emergency services be alerted through the SmartThings Safe Button (Free) alerts?
- The SmartThings Safe Free experience does NOT send help messages to emergency service operators.
- The SmartThings Safe Free experience does NOT send help messages to emergency service operators.
- Do I need Location Services on in order to send my real-time location information?
- Yes, Users need to enable Location Sharing on their mobile device. For Galaxy and Android devices navigate to Settings > Location > App permission > Select SmartThings and select Allow All the Time. For iOS phones navigate to Settings > Privacy & Security > Location Services > SmartThings > select Always and make sure Precise Location is turned on.
- Yes, Users need to enable Location Sharing on their mobile device. For Galaxy and Android devices navigate to Settings > Location > App permission > Select SmartThings and select Allow All the Time. For iOS phones navigate to Settings > Privacy & Security > Location Services > SmartThings > select Always and make sure Precise Location is turned on.
- Does SmartThings Safe (Free) work on my smart watch?
- Users can receive push notifications from the Safe service on their Galaxy Watch and Apple Watches. At this time you cannot request Help from your watch.
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