Q&A: SmartThings and Sapphire Connected Communities Bring Smart Home Solutions to Apartment Residents

You don’t need to own a house to enjoy the perks of a smart home—your apartment can be one, too! Whether renting, owning, or managing a property, you can experience seamless, connected living with the right technology.

That’s where SmartThings and our partner, Sapphire Connected Communities, come in.

Sapphire Connected Communities is an enterprise software company that has built the first multifamily smart apartment solution on our SmartThings Pro B2B development platform. Together, SmartThings and Sapphire are redefining apartment living. Residents can enjoy all the features in the SmartThings app, and property managers will benefit from an all-in-one solution that boosts convenience, efficiency, and peace of mind for everyone.

In our latest LinkedIn Q&A, we chatted with Sapphire to discuss our partnership, how their solutions work with SmartThings, our impact on sustainability in the smart home, and more. Browse the highlights below or keep reading for the full conversation. 

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The Highlights

SmartThings: What is one of the benefits of integrating with Sapphire?

Sapphire: It’s important to note that most platforms are very limited in what the resident experience can be, and if they buy devices, chances are they can’t use them at the next place they move to. With SmartThings, if a renter is living in one SmartThings community and moving to another, it’s a very seamless experience of bringing their own devices with them to continue the connected living experience. As technology changes, residents have the flexibility to add what’s important to them, leaving multifamily owners to focus on more permanent fixtures that don’t walk away and can also generate revenue. You will never move into any community needing access to a door lock, a thermostat, and a light fixture.

SmartThings: What are some of the benefits of the Sapphire platform, and why should property teams or owners adopt your technology?

Sapphire: We are the future of true planning, and here is one of our favorite examples! Traditionally, when appliances have issues, properties wait for those to be reported via work order. Depending on that particular resident’s awareness or even priority, there could be a delay in when the issue started and when it was reported. By the time there’s a visible issue with an appliance, there could be a good chance of it being in a worse state than had it been reported sooner. Appliance Diagnostics via Sapphire now gives properties the chance to be proactive versus reactive. Alerts can be managed through the Sapphire dashboard, letting the team know what the issue is and how to fix it, reducing the time spent troubleshooting while improving customer satisfaction. 

SmartThings: What are your thoughts on how a partnership like Sapphire and SmartThings push for the ESG (Environmental, Social, and Governance) initiatives multifamily owners are striving to attain?

Sapphire: Sapphire makes this possible through an enterprise-level solution, where bulk unit control comes into play. For example, in a 300-unit community, where 30% of the property is vacant. How efficient is it to send a team member out to check and change the thermostats on 90 units, especially during a hot summer day? Now, with this technology, all 90 units can have the thermostats controlled with one press of a button or even adjusted based on scheduled automation. 

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Our full conversation with Sapphire

SmartThings: Hey, Sapphire! Thank you for joining us for a Q&A today. For those who are new to your brand, what is Sapphire and what is your approach to Smart Apartment Technology?

Sapphire: Hey, SmartThings! Thanks for having us. At Sapphire Connected Communities, our approach is to provide an experience for Property Management teams and Residents that is different from what they’re used to today. With our unique partnership with SmartThings, Residents can truly customize their smart homes with popular consumer products like Samsung TVs, speakers, indoor cameras, Robot Vacuum cleaners, and many more. The Resident experience is no different than SmartThings’ consumer experience, as you would traditionally see with a single-family homeowner. On the property management side, our aim is to provide enterprise smart home software that gives property management teams both the tools to manage and deploy SmartThings at scale.

SmartThings: How does our partnership benefit Multi-Dwelling Unit owners and operators? 

Sapphire: The partnership makes sense when we’re aiming for reliability, longevity, and stability in the industry. Proptech can be a very volatile industry, so partnering with an organization like Samsung and SmartThings means we can offer multifamily owners and operators peace of mind. The combination of Samsung’s established reputation, vast resources, and commitment to innovation bodes well for enduring success and global impact, and we are really able to leverage your consumer strength and global reach on the platform. Samsung and SmartThings are here to stay! 

For Sapphire users who may not be as familiar with you, could you elaborate on what makes the SmartThings platform different from any other IoT platform in the multifamily space today?

SmartThings: Our ecosystem is a big part of it. SmartThings has one of the biggest ecosystems out there, offering 6,000+ compatible devices. Through our partnership with companies like Sapphire, we can offer residents in smart apartments an enhanced connected living experience. 

So, what is one of the benefits of integrating Sapphire?

Sapphire: It’s important to note that most platforms are very limited in what the resident experience can be and if they buy devices, chances are they can’t use them at the next place they move to. With SmartThings, if a renter is living in one SmartThings community and moving to another, it’s a very seamless experience of bringing their own devices with them to continue the connected living experience. As technology changes, residents have the flexibility to add what’s important to them, leaving multifamily owners to focus on more permanent fixtures that don’t walk away and can also generate revenue. You will never move into any community needing access to a door lock, a thermostat, and a light fixture.

SmartThings: What are some of the benefits of the Sapphire platform, and why should property teams or owners adopt your technology?

Sapphire: We are the future of true planning, and here is one of our favorite examples! Traditionally, when appliances have issues, properties wait for those to be reported via work order. Depending on that particular resident’s awareness or even priority, there could be a delay in when the issue started and when it was reported. By the time there’s a visible issue with an appliance, there could be a good chance of it being in a worse state had it been reported sooner. Appliance Diagnostics via Sapphire now gives properties the chance to be proactive versus reactive. Alerts can be managed through the Sapphire dashboard, letting the team know what the issue is and how to fix it, reducing the time spent troubleshooting while improving customer satisfaction. 

SmartThings: That sounds like a win-win for everyone! The future of the smart home is simplifying routines and making sure everything works together. Can you tell us a bit more about resident support, what does it look like when residents are trying to connect their own devices via the SmartThings app?

Sapphire: One of the reasons why we also love partnering with SmartThings is because of how easy they make this process. The process is designed to be very straight, with clear instructions and automatic detection of many devices, all from within the SmartThings app. It’s easy and user-friendly. From a support standpoint, residents are offered an expanded level of support, where they can go through Sapphire for help or use SmartThings support for assistance via text, phone call, or email. There is also online content available for those who like to figure it out.

Switching gears a bit, how can a partnership like Sapphire and SmartThings push for the ESG (Environmental, Social, and Governance) initiatives multifamily owners are striving to attain?

SmartThings: SmartThings enables users to monitor and control energy usage in their homes by intelligently managing devices, such as smart thermostats, lighting, and appliances. This can lead to reduced energy consumption, lower utility bills, and a smaller carbon footprint, aligning with environmental sustainability goals. 

And with our Works With SmartThings program, we add partners to our ecosystem that also provide solutions that promote energy-efficient homes and residences. What are your thoughts on this?

Sapphire: Sapphire also makes this possible through an enterprise-level solution, where bulk unit control comes into play. For example, in a 300-unit community, where 30% of the property is vacant. How efficient is it to send a team member out to check and change the thermostats on 90 units, especially during a hot summer day? Now, with technology, all 90 units can have the thermostats controlled with one press of a button or even adjusted based on scheduled automation. 

SmartThings: What does the future look like for Sapphire with this partnership? 

Sapphire: The future of IoT alone looks promising, with continued growth and innovation. IoT used to be a luxury commodity in multifamily, and now it’s become an industry standard for working more efficiently. Overall, the future of the Sapphire and SmartThings partnership is likely to be characterized by continued innovation, improved integration experiences for property teams, and expansion outside of the unit as it evolves to meet the changing needs and expectations of users in the smart home market. With Sapphire and SmartThings, we feel we can finally deliver on a truly connected community! 

SmartThings: Are there any limitations to the Sapphire and SmartThings experience? 

Sapphire: Yes, Sapphire and SmartThings generally require the property to deploy a managed Wi-Fi network or community IoT network in order to provide a community-wide Connected Living experience. Given the expansive device integrations and extensible nature of the resident’s IoT network, the hubs need to be able to communicate seamlessly with the smart devices. A managed WiFi network ensures stable and reliable connectivity. 

SmartThings: That was very informative. Thank you to our partners at Sapphire for chatting with us today! It was great learning more about your technology and the solutions you provide to consumers, property teams, and owners. Want to know more? #DoTheSmartThings and drop a note in the comments. 

Sapphire: Thank you for having us SmartThings! 

Don’t miss our next partner Q&A! Follow us on LinkedIn and X, and to learn more about our partners, visit partners.smartthings.com/supported-devices.