September 24, 2025
What is SmartThings Safety Button Free?
This service is an in-app communication tool to send alerts to other members in your SmartThings Location. If you press the Safety button other members will receive a SmartThings push notification that shows a map of your location with a message requesting your help.
How do I set up SmartThings Safety Button Free?
Navigate to the More tab in the bottom right corner of the SmartThings app. Select the Safe icon and follow the instructions to designate
How do I add more Location Members to SmartThings so they can see my Safe notifications?
From the Home tab, tap the ‘+’ sign next to the options menu (three dots) in the upper right corner. After tapping the ‘+’ sign, select the last option in the dropdown menu: ‘Invite Members.’ Enter their email addresses associated with their SmartThings account (user must create a SmartThings account in order to be added as a Member) of the people you’d like to add. Once they accept, they’ll begin receiving your Safe Button notifications.
Do my Location Members need to be using the SmartThings app?
Location Members must have the SmartThings app downloaded and set up a SmartThings account to become a Location Member. (add this to the blog)
Can Location Members respond to the notification?
Location Members will be prompted to contact the user via Phone Call or SMS
What if my Location Member has push notifications turned off? Will they still get the notification?
No, Location Members must have push notifications turned on in order to receive the Safe notifications. App notification settings can be found in your mobile phone settings.
Can you add this to the quick panel on your Galaxy mobile so you don't necessarily have to open up the app to call for help?
Yes, in the Device card select Settings in the upper right corner and select Add to Home Screen
What regions will have access to SmartThings Safe Button Free?
SmartThings Safe Button (Free) will be available globally with the exception of China.
Can I use this service outside my home?
Yes, SmartThings Safety Button Free can be used at home or on the go from your mobile device.
Can I configure automations and routines with the Safe virtual button?
Not at this time
How does SmartThings Safe Button (Free) differ from SmartThings Family Care?
The Safe button is for manual, user-triggered Help requests to Location Members. Family Care notifications are device or routine-triggered notifications for daily health routines.
How does this differ from the S.O.S. service available on mobile devices?
Safe is a complementary service to mobile phone SOS services. At this time Safe is for user-triggered help requests only. Safe Button (Free) does not support fall detection or crash detection.
Will emergency services be alerted through the SmartThings Safe Button (Free) alerts?
The SmartThings Safe Free experience does NOT send help messages to emergency service operators.
Do I need Location Services on in order to send my real-time location information?
Yes, Users need to enable Location Sharing on their mobile device. For Galaxy and Android devices navigate to Settings > Location > App permission > Select SmartThings and select Allow All the Time. For iOS phones navigate to Settings > Privacy & Security > Location Services > SmartThings > select Always and make sure Precise Location is turned on.
Does SmartThings Safe (Free) work on my smart watch?
Users can receive push notifications from the Safe service on their Galaxy Watch and Apple Watches. At this time you cannot request Help from your watch.









