The SmartThings Blog

This FAQ provides essential information about the SmartThings Hub Groups and Hub Backup features, including compatibility, functionality, and troubleshooting. For more detailed insights, visit our blog here. Which Samsung/SmartThings hubs support Hub Groups and Hub Backup? Aeotec Smart Home Hub, Samsung SmartThings Hub 2018 (Hub v3), SmartThings Station, Samsung Smart TVs*, Family Hub refrigerators*, Samsung Smart Monitors*, Samsung Soundbar * Hub Groups and Hub Backup currently only support models with Thread/Zigbee radios built-in. Models that require Zigbee/Thread radio dongles are not supported, even if a dongle is installed. What happens if a primary hub is more capable than the secondary hub, specifically if the primary hub supports Z-Wave devices and the secondary “backup” hub does not? If “Auto Hub Backup” is enabled in Hub Manager, and SmartThings determines that the best available secondary hub is one that is less capable than the primary hub, the devices and routines will still be automatically transferred to the secondary hub, and Z-Wave devices will be offline. If “Auto Hub Backup” is disabled when the primary hub goes offline, the user will be prompted and given a choice to change their primary hub selection to one of the secondary hubs. They will be told about the limitations of the candidate secondary hub before they confirm the change. If they choose to proceed, then the Z-Wave devices will be offline. If a less-capable secondary hub is made into a primary hub, and the original primary hub comes online (now secondary), will it automatically reclaim its primary status, and if not, will its capabilities enhance the Hub Group as a secondary hub? If "Auto Hub Backup" and "Preferred Hub" were both set prior to the original primary hub going offline, then it will reclaim primary status automatically when it comes back online, and all previous device connections will be restored. If "Preferred Hub" was not enabled, then the original primary hub will not automatically reclaim its primary status when it comes back online. The user would need to manually make the original primary hub the primary hub again using Hub Manager. Until the user makes the change manually, the hub will remain secondary. As a secondary hub, its advanced capabilities will not enhance the Hub Group, as connectivity and device capacity of a Hub Group are determined by the primary hub’s capabilities. To regain the original primary hub’s capabilities, the user would need to manually make their original primary hub the primary hub again, and their Z-Wave devices would be restored. The user always has control over which hub is their primary hub with Hub Manager. How soon after the primary hub goes offline will the transfer of devices and routines to the backup hub take place? At initial launch, the transfer will take place ten minutes after the primary hub goes offline. We may continue to optimize this number in future releases. Does this Hub Backup feature replace the “Hub Replace” feature, or affect it in any way? Hub Backup will not replace the Hub Replace feature or change it. Hub Replace is intended to help users permanently transfer their devices and routines to a new hub when the user wants to upgrade their hub or their hub no longer functions. Hub Backup is a feature that is limited to hubs in a Hub Group, while Hub Replace can be used with hubs that are not part of a Hub Group. If I have multiple secondary hubs, is there a way for me to choose the best hub that can be promoted as a primary? How can I make that determination? The user cannot choose which secondary hub will become primary if the primary hub goes offline. The best possible secondary hub is determined automatically based on device/protocol support and other technical considerations. Is there anything that is permanently changed when the user allows a hub change via Hub Backup? Nothing is permanently changed or lost. Records of hub state are preserved across primary hub transitions. How many Hub Groups can be in one location? A location can only have one Hub Group at a time.

What do SmartThings and our partners have in common? We use automation to create a more sustainable, efficient future.  For us and our partner ABB, this future starts at the smart home. Since 1891, ABB has led the way in developing technological innovations in automation, and now offers you solutions connecting devices and appliances, regardless of brand. Users can control their devices from different manufacturers via the ABB-free@home® automation app, which is integrated into  SmartThings seamlessly and sustainably with SmartThings Energy, a comprehensive energy management solution in our app. In our latest LinkedIn Q&A, we chatted with ABB to discuss our partnership, how their products work with SmartThings, and more. Browse the highlights below or keep reading for the full conversation.  The Highlights SmartThings: Walk us through a case study or example of how your products work with SmartThings. ABB: Absolutely! In practice, in a residential apartment setting, residents can now holistically manage appliances and devices from different manufacturers via a single home automation app for seamless and complete home management. It’s effortless. It can all be done from intuitive wall panels, laptops, or smartphones. The first-of-a-kind integrated system covers residents’ every need: lighting, blinds, door entry, energy flows, EV charging, smart sockets, appliances, heating, ventilation, air conditioning (HVAC), home entertainment, and load management. SmartThings: Sustainability is a very important topic for both SmartThings and Samsung through SmartThings Energy and programs like Flex Connect. How can residents take their energy consumption into their own hands with ABB?  ABB: Homeowners want to save energy, but they also need ease of use when it comes to technology to simply enjoy the best of seamless, connected, and holistic modern living. That means addressing their needs at the most basic level with one manufacturer-agnostic interface. Together with SmartThings, we help residents make a home their own in terms of customization and convenience, but also energy management. Through the central management of solar energy generated, battery storage, and EV chargers, energy consumption can be optimized accordingly – thus improving their impact on the planet. SmartThings: We are all about keeping it simple! And speaking of devices talking to each other, how does ABB-free@home® work with Matter? And why does Matter matter? ABB: People are adopting smart home technology at lightning speed. To keep pace, we, as industry players, need to consider things like standardization. ABB is a leading player in the cross-manufacturer connection standard Matter and the network protocol Thread. Boasting support from industry giants such as Amazon, Apple, Google, and Samsung, Matter, for example, signifies a crucial step towards ‘interoperability,’ allowing diverse devices and systems to communicate effortlessly. ABB acquired Eve Systems in June of last year. Based on Matter, Eve Energy, Eve Motion, and Eve Door & Window devices are already part of the SmartThings ecosystem. SmartThings: A big misconception is the time and energy it takes to get started and set up a smart home. Is all this new technology reserved for people in newer or very modern homes?  ABB: No! ABB’s retrofitting abilities are propelling us, along with SmartThings, into a new era where residents can manage energy and their surroundings with unprecedented convenience and safety. The strategic move to integrate Matter and Thread smart buildings technology through Eve’s plug-in, interoperable devices enables the rapid transformation of existing homes into smart spaces. This extends the benefits of cutting-edge technology and flawless integration to a broader spectrum of customers than ever before. And we have a question for you! How do new or existing SmartThings users go about setting up an ABB-free@home®? Our full conversation with ABB SmartThings: Hey, ABB! Thank you for joining us for a Q&A today. For those who are new to your brand, what is ABB, and what makes ABB home automation products different?  ABB: Hey, SmartThings! Thank you for having us! We win awards for elements like design and innovation, but what is most relevant here is ABB’s commitment to open systems and interoperable technology. In other words, smart home technology that can “interconnect.” This is so important because homeowners want smart home solutions that link all the devices in their homes, whether they are from Samsung, ABB, or other brands.  SmartThings: How do your products work with SmartThings? ABB: The ABB-free@home® automation app is already integrated into the SmartThings platform, so the vision of all home devices and appliances talking to each other through one centralized system to effortlessly save money, time, energy, and hassle is now becoming a reality.  SmartThings: Walk us through a case study or example of how that works. ABB: Absolutely! In practice, in a residential apartment setting, residents can now holistically manage appliances and devices from different manufacturers via a single home automation app for seamless and complete home management. It’s effortless. It can all be done from intuitive wall panels, laptops, or smartphones. The first-of-a-kind integrated system covers residents’ every need: lighting, blinds, door entry, energy flows, EV charging, smart sockets, appliances, heating, ventilation, air conditioning (HVAC), home entertainment, and load management. SmartThings: Sustainability is a very important topic for both SmartThings and Samsung through SmartThings Energy and programs like Flex Connect. How can residents take their energy consumption into their own hands with ABB?  ABB: Homeowners want to save energy, but they also need ease of use when it comes to technology to simply enjoy the best of seamless, connected, and holistic modern living. That means addressing their needs at the most basic level with one manufacturer-agnostic interface. Together with SmartThings, we help residents make a home their own in terms of customization and convenience, but also energy management. Through the central management of solar energy generated, battery storage, and EV chargers, energy consumption can be optimized accordingly – thus improving their impact on the planet. SmartThings: We are all about keeping it simple! And speaking of devices talking to each other, how does ABB-free@home® work with Matter? And why does Matter matter?  ABB: People are adopting smart home technology at lightning speed. To keep pace, we, as industry players, need to consider things like standardization. ABB is a leading player in the cross-manufacturer connection standard Matter and the network protocol Thread. Boasting support from industry giants such as Amazon, Apple, Google, and Samsung, Matter, for example, signifies a crucial step towards ‘interoperability,’ allowing diverse devices and systems to communicate effortlessly. ABB acquired Eve Systems in June of last year. Based on Matter, Eve Energy, Eve Motion, and Eve Door & Window devices are already part of the SmartThings ecosystem. SmartThings: A big misconception is the time and energy it takes to get started and set up a smart home. Is all this new technology reserved for people in newer or very modern homes?  ABB: No! ABB’s retrofitting abilities are propelling us, along with SmartThings, into a new era where residents can manage energy and their surroundings with unprecedented convenience and safety. The strategic move to integrate Matter and Thread smart buildings technology through Eve’s plug-in, interoperable devices enable the rapid transformation of existing homes into smart spaces. This extends the benefits of cutting-edge technology and flawless integration to a broader spectrum of customers than ever before. And we have a question for you! How do new or existing SmartThings users go about setting up an ABB-free@home®? SmartThings:  That is a great question to close out our Q&A! It’s a 7-step process! Open the SmartThings App  Click on ‘devices’ and on ‘+’  Click on ‘add’ under ‘partner devices’  Select 'ABB’  Login to ABB myBuildings portal  Success, click on ‘Done’  See all your ABB-free@home® devices and functions in Samsung’s SmartThings App  You can also watch this video on how to set up ABB-free@home® in the SmartThings app. Well, that was very informative. Thank you to our partners at ABB for chatting with us today! It was great learning more about your technology and the solutions you provide to consumers and property teams and owners. Want to know more? #DoTheSmartThings and make sure you are following @SmartThings and @ABB on our social media channels, and stay tuned for a blog post recapping this Q&A.  ABB: Thank you for having us, SmartThings! 

At CES 2024, SmartThings is unveiling its highly anticipated Map View feature, designed to streamline home management by integrating actual floor plans into its interface. This first-of-its-kind innovation elevates smart home control by visually representing devices within the layout of a home – leading to easier and more convenient smart home management. Today, the average U.S. home has 16 connected devices, and that number is increasing rapidly. As the number of connected devices people have in their home increases, so does the effort in managing them. Map View simplifies device management across the smart home. It allows users to see their entire home at a glance, and all the devices in it, right where they are in the real world, whether via mobile or household device. Users can choose to have the Map View feature activated on their TVs or mobiles, granting immediate access to important home status information. This includes real-time monitoring of cameras, temperature, remaining laundry time, and other essential data. It also provides energy usage data so users can manage their energy consumption from a birds eye view. Previously, managing devices required navigating and scrolling to find individual devices. Now, users can easily generate a 3D map populated with all of their devices, reflecting their real positions within the home. Users can also customize by adding furniture, enabling easy device monitoring and control directly from the map interface. Another exciting feature are the new AI characters that users can create in Map View. These characters can mimic the family members and even pets in the home, and provide an intuitive and fun way to monitor your smart living. For example, if your home is too warm, then your AI characters will appear to be sweating. Not only has Map View made managing your smart home easier, but also more delightful too! Anyone can easily create a 3D layout of their home in Map View using AI technology. For homes with internet available floor plans, users can input their address to automatically create their layout. If they only have a physical copy or image of a floor plan, they can simply take a photo of it and SmartThings will automatically convert it to a 3D layout. Users can even sketch their floor plan in the app to generate the layout.   Samsung’s LiDAR enabled devices, including the Jet Bot vacuum or the Ballie AI robot demonstrated at CES 2024, can be used to scan the home, generating a floor plan automatically, and in the case of Ballie, even placing devices in the right position. The Map View, created by mobile phone or tablet, can be used to check or control the status of each space and smart devices with a synchronized Map View across mobile phones, tablets, TVs and refrigerators – enabling easier, more convenient connectedness throughout your entire space and providing users with the same map view experience on all devices. In 2024, Samsung's focus on SmartThings emphasizes a more immersive and user-centered experience, with easier, more intuitive features. With seamless integration of the SmartThings Hub into TVs and soundbars, it’s even easier for users to start and grow their smart home journey, with the need for a separate smart home hub eliminated. Map View makes the smart home even more friendly and more familiar, and is a great tool for both beginners and power users to manage their smart homes. We’re excited to see how users incorporate the feature to create easier, more connected living experiences.  Learn more about Map View at partners.smartthings.com/map-view.

With the rapid surge in electric vehicle (EV) adoption, we’re excited that Loop Global, a leading provider of EV chargers, is now available via the SmartThings app, allowing homeowners to seamlessly integrate Loop chargers within the SmartThings ecosystem. With this integration, homeowners gain the ability to effortlessly control their Loop chargers, such as the EV-FlexTM, through the SmartThings app or voice commands. This empowers users to start/stop and monitor charge sessions, view their charging history, and track energy consumption. The result is a more comprehensive home energy profile that not only supports sustainable living but also provides valuable insights into energy usage patterns. Loop stands out as the first EV charging company within the SmartThings network, reflecting both company’s commitments to quality, user satisfaction, and innovation. Loop and SmartThings continue to lead the way in driving innovative, user-centric solutions for a more sustainable future. Thanks to SmartThings Energy, a comprehensive energy management solution within the SmartThings app, users can connect their EV chargers to make smarter energy decisions that could reduce their carbon footprint.  At the same time, Loop is dedicated to providing homeowners with the most advanced and user-friendly charging solutions, furthering its vision of a superior charging experience for the sustainable future of transportation. This partnership amplifies the accessibility and convenience of Loop chargers, while also highlighting SmartThings’ commitment to sustainable partnerships, setting new benchmarks in quality and user satisfaction. For more about Loop Global and Works With SmartThings (WWST) certified products, please visit https://www.smartthings.com/supported-devices.  For more information on Loop EV charging solutions please visit loopglobal.com. 

At SDC2023, SmartThings announced three new APIs, empowering developers of all kinds to leverage SmartThings’ robust infrastructure as a platform for their innovative solutions. The SmartThings APIs serve as the foundation for building solutions that interact with SmartThings infrastructure effortlessly. Whether building an app, device, or platform, SmartThings APIs streamline the process, making building connected solutions more efficient and accessible. The new SmartThings APIs announced are: The SmartThings Home API  — With the Home API, developers’ apps can directly interface with devices connected to SmartThings hubs, letting you create applications that offer seamless device management whether users are local or remote.The Home API eliminates the demands of building and maintaining your own cloud or Matter Controller by using SmartThings’ hub and cloud infrastructure as your own. And you don’t have to make tradeoffs between efficiency and innovation. The Home API allows you to pass custom features to your app using "Manufacturer Specific Clusters". The SmartThings Context API — This powerful tool unlocks the benefit of SmartThings’ new Intelligence Platform, and an exciting new level of automations for users. Harnessing AI, sensing, and connected devices to infer context-like presence and frequent activities allows SmartThings to recommend new and helpful experiences that increase engagement with your devices.The Context API allows developers to receive inference results in real time, and use them to help their devices respond more intelligently. Intelligence Platform features and developer access is always subject to user consent, and developer terms and conditions. The SmartThings Enterprise API — The Enterprise API enables developers building solutions for multi-family, rental, and hospitality environments, to leverage SmartThings’ infrastructure and ecosystem, including Samsung appliances, to cost-effectively build and deploy scalable solutions. Enhancing SmartThings Build, the Enterprise API offers full programmatic access so you can build your own platform and app, without requiring individual SmartThings accounts. And your platform can be more flexible than ever, with role-based policies defining access from the device level up, allowing you to adapt to the needs of different customers. Location groups and large-scale access tokens further enhance scalability of your solutions and the businesses you support. The new SmartThings APIs represent a significant step forward in the smart home ecosystem. Developers of consumer smart home devices and apps, as well as smart building and MDU solutions providers, now have access to a robust infrastructure that simplifies development, enhances user and property manager experiences, and saves valuable resources. Whether looking to control devices locally or remotely, leverage AI to make your devices behave more intelligently, SmartThings enables you to build smarter, scalable products, while letting you invest more in doing what you do best — developing innovative solutions for smart homes. Developers interested in gaining early access to these new SmartThings APIs can contact partners@smartthings.com

In today's fast-paced world, where energy consumption is a pressing concern, we’re leading the charge in revolutionizing energy management—and are excited to introduce a range of new features for our SmartThings Energy service. These enhancements are designed to give you greater control over your energy usage and redefine the way you interact with your smart home, all while ensuring convenience and efficiency. Read on to learn what’s new with SmartThings Energy. Electricity Maps Partnership We’ve teamed up with Electricity Maps, a renowned service that provides visual representations of electricity sources and associated carbon dioxide emissions. Through the integration of Electricity Maps within the SmartThings app, you can learn about your electricity’s origin and carbon footprint with ease, and use this data to make informed decisions about your energy usage. Start taking the next step towards more eco-conscious living. Expansion of Supported Devices In addition to supporting connected Samsung appliances, TVs, and third-party devices, SmartThings Energy is now also compatible with most smart plugs, thermostats, and lights. With this expansion, we’ve made it easy for users to connect a broader range of energy-consuming devices with their "Away" mode. Rest assured that your devices are automatically turned off when not in use, reducing unnecessary energy consumption. Enhanced Automatic Demand Response (DR) Functionality Our SmartThings Energy update comes with advanced automatic Demand Response (DR) features, allowing users enrolled in energy savings programs to manage their devices more intelligently. Before, users would receive notifications of a DR event and manually adjust their devices or set up automations.  Now, with the latest update, you can set up your smart devices and SmartThings Energy will automatically adjust them, turning off lights or plugs, and activating more economical modes for thermostats or Samsung appliances that feature AI Energy Mode. Partnership with Resideo to Unlock Energy Savings If you live in California, you’re in luck. SmartThings Energy users in The Golden State can now enroll their homes with Resideo's energy program to enjoy cash rewards. By participating in the program, you can receive up to $100 via gift card when you're approved for the program. Energy costs are at their highest, however, our partnership with Resideo lets you earn rewards for reducing energy use when the grid needs it most, helping your community's grid reliability. Enhanced User Experience and Energy Savings With a dedication to innovation and a greener future, we’re taking energy management to the next level. Our SmartThings Energy updates and partnerships were designed to give you greater flexibility and convenience when it comes to managing your smart home devices, ultimately leading to significant energy (and financial) savings. And this is just the beginning. To unlock the full suite of energy management capabilities, activate SmartThings Energy in the SmartThings App, or visit https://www.smartthings.com/smartthings-energy to learn more.

Version 1.0.3 of the SmartThings app for Windows Phone is now available for free download. Version 1.0.3 includes several bug fixes, user interface improvements, and overall performance improvements for an improved user experience and increased stability. Here is a look at a few of the noteworthy new features and bug fixes (more…)

A SmartThings software developer talks about going back to public schools to teach students about careers in engineering, and inspire them to dream big. (more…)

To help make getting started with SmartThings as easy as possible for brand-new customers, we'd like to highlight more images of installed sensors and devices in our app. We know that there are great amateur photographers among us, so we wanted to reach out to the community to solicit your best pics! Here's what we're looking for... (more…)

It maaaay bee cold outside. But our indoor campfire isz keeping us warrm in the offiss. We set it to flaaame up for a sehcond each tyyme someone tweets using #smartthings. Please hellp us. Itzzz soooh cold & hard to tiep wiff mitttens awnn.