Upcoming—New App Authentication Measures


The safety and security of your home are fundamental to our mission at SmartThings. Starting September 15, 2016, the latest versions of the SmartThings mobile app will begin using new authentication measures to help keep your home private and secure.

While this change should go mostly unnoticed, you will be logged out of the SmartThings mobile app the first time it is opened after the update.

The new version numbers of the SmartThings app that contain this change are:

  • Android: 2.2.0
  • iOS: 2.2.0
  • Windows Phone: 1.6.2 (coming soon)

If you or your shared users forget to open the SmartThings app right away – don’t worry! Features like mobile presence that run in the background will continue to function. We do recommend updating the SmartThings mobile app as soon as possible to avoid any loss of functionality and to increase security.

If you do not update, as of December 6, 2016 you will be automatically logged out and unable to log back in until you update the app. Remind any shared users to update and log back in before that date to ensure their automations continue to run correctly.

Please note that if your phone is incompatible with SmartThings (Android OS less than 4.0 or iOS 8.1 or prior), you will be unable to receive this update. As of December 6, 2016, incompatible phones will no longer support the mobile app and you will be unable to log in.
We appreciate your understanding while we implement this improvement. If you have any questions, please contact support via phone, chat, or email!


Join the conversation! 7 Comments

  1. Can you share any details regarding these new “authentication measures”? Any plans to support 2 Factor Authentication at some point in the future?

  2. Windows Phone: 1.6.2 (coming soon) — Soon™

  3. Yes, I would also like details of the new “authentication measures”
    If its anything like the level of competence of the “cloud” I’m worried…

    //pissed because my presence sensors filed yet again today…

  4. Please please give an update to allow us to add permissions for sharing. Like giving us the option to disable the ability for users to edit/delete our devices as well as what devices we can share and more.

    Thank you!

  5. Will the Windows update be UWP to allow for using Smart Things on a tablet or PC?

  6. The new “improved security” release of the app logs me out several times a day now on my iOS device (up to date iPhone 6). Is anyone else having this problem? I now find myself having to log in to turn anything on or off (which was just now really frustrating when my neighbor ran over one of my sprinklers and in trying to turn them off in a hurry, I had to log back in!) this just started happening this week with the new app version release.


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