Using Hello, Home + Modes

If your home could talk to you, what would it say? Answer: Whatever you want. That’s because the Hello, Home feature of the SmartThings app allows you to communicate with your home, teach it to react to your unique daily patterns, and then receive a message from your home telling you the different actions it’s performed based on your preferences.

Here, we’ll guide you through how to set it up Hello, Home (the actions taking place in and around your home), and learn about how it works with Modes (the state of your home) to make your home more intuitive and automatically react to your daily routines.

Introducing Hello, Home

In the top right corner of the mobile app, you’ll see a red speech bubble with some number in it. Tap that bubble and you’ll be taken into Hello, Home which is where your home can tell you what’s going on and you can tell your home how you want it to behave. It’s also where you’ll receive updates about everything that is happening in and around your home.

You’ll be presented with some instructional screens that are very helpful, so take a moment to read them.

Click to enlarge…
2014-02-01 12.57.43 2014-02-01 12.57.46 2014-02-01 12.57.50

If you’ve already triggered some events to take place when you say a phrase to your home, you’ll see a set of those messages already populating Hello, Home–like alerts on doors being open or the area underneath the kitchen sink being wet. These are examples of your smart home speaking to you and letting you know what’s going on. By scrolling up, you can go back in time to see what’s happened in the past.

Hello, Home Phrases

Hello, Home works by reacting to different pre-set phrases that you send to your home. You can customize what happens when you select these different phrases. In this sense, Hello, Home is kind of like texting with your home.

But you can also receive Hello, Home messages if you don’t select a phrase to communicate to your home. Anytime that different things happen in and around your home (a family member arrives, a door opens, motion is detected, etc), it will appear in your Hello, Home conversation.

At the bottom of the screen you can tap “Change mode and more.” If you do, you will see four default phrases everyone can use to make their home smarter. They are:

• Good Morning! – You or the household is waking up
• Good Night! – You or the household is going to sleep
• Goodbye! – Adios, home
• I’m Back! – You’ve returned

You can also add as many personal phrases as you want, but these four default phrases provide a good starting point.

For the Hello, Home phrases to be useful to you, you need to tell your home what you’d like it to do in response to a specific phrase. Let’s start with “Goodbye!” Tap the gear icon and then tap “Goodbye!”

2014-02-01 15.45.49  2014-02-01 15.49.36

Each of these phrases is designed to allow you to tell your home to do certain things and behave in a certain way. For instance, in response to a Hello, Home phrase, your home can:

• Turn lights on or off and set dimmers
• Lock or unlock doors
• Set the thermostat temperature
• Change the mode (more on modes below…)

2014-02-01 15.50.33  2014-02-01 15.54.28

So for example, if you previously set up a motion sensor to only send alerts/notifications when you are in “Away” mode, then by default, “Goodbye!” will change you into “Away” mode – thus granting your motion sensor permission to let you know what’s going on. Likewise, “I’m Back” will trigger “Home” mode, and “Good Night!” will trigger “Night” mode.

As a note: Everything you set up in the dashboard will default to working in ALL modes unless you tell it otherwise. So please keep that in mind.


To start, SmartThings includes three pre-set modes. They are:

• Home
• Away
• Night

Think of modes as the state your home. You want to change how things act or behave in your home based on the mode you’re in. For instance:

• When in “Home” mode, I want a motion sensor to turn on a light.

• When in “Away” mode, I want the same motion sensor to send me a text message as a security warning and turn on an alarm.

• When in “Night” mode, I want that motion sensor to turn on a light and send me a text message.

For nearly every configuration in SmartThings, you can select “More options” and limit that configuration to only happen during a specific mode. This provides an enormous range of possibilities.

While the initial lineup of phrases and modes may seem obvious and redundant, phrases and modes are not always the same.

For instance, some people create a personal phrase which is simply “Kids are at School” which will trigger lights in the kids’ rooms to turn off as they leave for the day, but doesn’t correspond to a change in the mode for the entire household.

As another example, a phrase could be used to turn down the thermostat in a back area of the house when there is no more motion, even though a mode change is not warranted.

Creatively Using Hello, Home + Modes

We’ve already talked about how “Hello Home” is a great way to build intelligence into your home. Now, we’ll dive into how you can use it with Modes.

For example, you can start by changing the mode to “Away” automatically using the “Goodbye!” phrase. Tap the icon in the upper-right corner of the mobile app and then select the gear icon at the bottom of the “Hello, Home” screen, then select “Goodbye!” Go ahead and tap the option to “Turn on these lights or switches” and choose any lamps you want to control.

You can always manually tell your home you are leaving by tapping on the phrase itself, but it’s even better when your smart home does it for you. Scroll down to “Additional Settings” and choose “Automatically perform ‘Goodbye!’ when…”

Now you can tell your home that it’s time to say “Goodbye” based on multiple triggers:

• Someone arriving or leaving
• At a specific time or sunrise/sunset
• When things start happening or quiet down based on motion after a specific time

So, you can tell your home to say “Goodbye!” when you leave for the day based on your mobile phone arriving in the range you’ve set for your home location, or the SmartSense Presence sensor you keep in your car.

2014-02-01 16.02.33  2014-02-01 16.04.45  2014-02-01 16.04.50

Here’s another creative use of SmartThings modes and Hello, Home phrases: You can tell your home it’s time to say “Good Morning!” when there is motion detected in a particular location after a certain time in the morning. This will also bring you from “Night” mode to “Home” mode automatically, so that motion sensor you set up as a security device returns to simply turning on lights.

2014-02-01 16.06.50

The “Things Quiet Down” experience is the opposite, where a phrase can can be triggered after motion has stopped.

To test your “Hello, Home” phrase, simply choose “Change mode and more” and manually trigger the phrase by tapping it. You’ll see when you tell the home “Goodbye!” and the home responds, confirming it’s done what you asked of it. The same would happen once you leave.

2014-02-01 16.07.35

For example, if we said we only want to receive motion notifications when we’re in “Away” mode, and since the house is now in “Away” mode, that same motion event will now create a notification in “Hello, Home,” a push notification, and a text message if you’ve set that up.

Here are some common and creative uses of the combination of “Hello, Home” phrases and modes.

• When there is motion in the kitchen, and it’s after 6AM, say “Good Morning!” and go into “Home” mode from “Away” mode. Turn on lights in the kitchen, turn up the thermostat and disable security settings from “Night” mode.

• When both a phone and a SmartSense Presence sensor leave, trigger “Goodbye!” and go into Away mode. Now react to motion and open/closed events with more security.

• When there is no more motion after 11PM, say “Good Night!” and go into “Night” mode.

• When there is no more motion in one area of the house, turn down that thermostat and turn off the lights but do not change the mode.

A home that reacts to you, makes you more secure and comfortable, and saves you money. It’s not a Jetsons home. It’s a SmartThings home.

How To
, , ,

Join the conversation! 7 Comments

  1. I like to be able to add new modes. For example, could I have the dimmer lights not turn all the way to 100% at sunset (the default) when I’m watching a movie and the dimmers are at 30%? In my mind, I would have a mode set for: movie time. If the movie time mode is on then the lights would not go up. Any way to do this now? In the developer dashboard maybe?

    • Sure Eryu – you can add modes and what call phrases today. Have you explored the Hello, Home area where you can setup specific phrases to adjust lights and other devices in the way you describe? I have “Watching a Movie” and “Watching TV” as two phrases. The main difference with them is when I am watching TV i usually have the lamp dimmed to 40% but while watching a movie I have them all the way off.

      There is still some nuance I would like to add like, disable motion sensors in the room while I am watching a movie (so they don’t turn the lights on) that can be accomplished via SmartApps one could right but I have not attempted it yet.

      Check it out and see if it does what you like.

      • Thanks for the response Alttext. Your setup is exactly the same as mine. I have a Hello, Home “Action” called “Showtime!” which dims my two dimmer switches for me, but like you, I’d like to have that “Action” turn off other automation, much like the “Mode” settings do. For example, I have the lights automatically go to 100% at sunset only when the “mode” is “Home@ as opposed to “Night” or “Away”. I’d like another setting that allows me to differentiate activities at home more than “Night” and “Home”. An option to add a mode which can, in your case, turn off the motion sensor, or in mine, the sunset switch, would be welcome.

        • II found the solution for this, BTW. You can create new modes in the Home Setup Menu. I created a “Movie Time” and “Vacation” mode to help me further automate. You can do this on the app, or on the developed hub.

          • The Hello, Home options are endless. We have one called “Quiet Night”. It’s for when the kids are in bed. It turns off the outside lights, all the downstairs lights (except 2 that are dimmed to 20%), leaves our bedroom lamp on, and dims out Hue lights in the family room to 30%.

            Stuff like this makes me want to change EVERY light switch in the house over (BTW – we already control 70% of our home lighting through SmartThings).

        • This doesn’t work for me. I deleted all the default modes and created my own ones. But when I setup my lights, Home, Away and Night are the only selectable ones.

  2. I was wondering if you are able to set it up that your stove and fridge could be locked at night. For example that the fridge and stove do not open from midnight till 6 am.


Leave a Reply to Pete Cancel reply

Your email address will not be published. Required fields are marked *