Author: Jessica Atha

Platform Outage Update

Yesterday around 12:30 PM PT, SmartThings began experiencing capacity issues with the SmartThings cloud, which led to an outage that impacted US users’ ability to log in to the SmartThings mobile apps and control devices. These issues intermittently persisted until 9:16 PM PT, at which time the root cause of the outage was addressed, and users were able to access the SmartThings apps and control networked devices.

Issues persisted for a small subset of those users, specifically related to installing and editing automations until just after 8:00 AM PT this morning. Since that time, all US operations are performing as expected and we continue to closely monitor our systems.

It is our continued goal to provide our users with the best and easiest solution for their smart homes.

Anyone who is experiencing an issue or would like to get in touch with our team can reach out to us at https://support.smartthings.com.

SmartThings now supports Lock Codes

SmartThings now lets you create unique lock codes for your family members and regular visitors to access your home without sacrificing security or control. To give you a total peace of mind, SmartThings can alert you when a lock code gets added, updated, or removed. And, you’ll always know who is coming and going …

Here are some of the features of Smart Locks, which you can install from Marketplace and access on the Dashboard.

Create and name lock codes, and assign them to a lock

Share the lock code with a visitor via SMS

Check the status of all locks in one glance

Lock all locks in one place

 

 

 

 

 

 

 

Know when a lock was unlocked manually or using a code, and when a code is added, updated, or removed

To get started, install Smart Locks from Marketplace > SmartApps > SmartThings Recommends. Then head to the Dashboard to manage your locks! For more detailed steps, check out this guide.