Author: David Dentry

Garmin Giveaway Rules

Official Rules: 2017 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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#GetToKnowYourCustomersDay Sweepstakes Rules

Official Rules: 2017 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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Product Changes for 2017

At SmartThings we’ve always prided ourselves on being open and honest with our community–and sometimes that hurts. To be as transparent as possible, we’d rather tell you the good (and the bad) when we can. With that said, we have several unpleasant announcements:

Migration Tool
In 2014, we announced the SmartThings v2 Hub as the next generation Hub to replace our initial Kickstarter product. At that time, we were hard at work on a “migration tool” to help users who wanted to transition from the original Hub to the newer model. Unfortunately, after several false starts, we’ve come to the conclusion that it’s not feasible to reliably transfer settings and devices from the first version Hub to the newer model. With that, we are no longer planning to deliver a Hub v1 to Hub v2 migration tool.

We regret that we can’t deliver on our initial promise, but in order to release a migration tool we needed it to deliver a great experience. We found it would be extremely difficult to automatically exclude and shift devices to the new Hub, and we’re unable to meet the expectations we set. Our goal is to always deliver the best mix of features and customer experience, and we regret that we’re letting some of our most loyal customers down.

Windows Phone App
We also regret to announce that version 1.7.0 of the SmartThings app for Windows Phone will be the last major release for the Windows Phone OS. We are no longer able to provide the desired level of updates and support for this platform and have made the tough decision to discontinue Windows phone development.

Version 1.7.0 now offers support for Windows 10 features. Barring unforeseen issues, this version will continue to function (with Windows Phone 10 Anniversary update). On April 1, 2017 version 1.7.0 will be removed from the Windows app store, and it will no longer be possible to download it and install it onto a new device. We will continue to offer technical support through June 2017 for existing users.

SmartApp Curation
Finally, over the next few months, we will be removing SmartApps from the Marketplace that are no longer updated or supported by their developers. We will notify, where possible, the SmartApp developer beforehand, and help existing SmartApp users find alternatives.

SmartThings did not make any of these decisions lightly, and we understand that we are disappointing some of our users. However, these changes allow us to continue to focus on other products and services to help the whole of our community.

 

Schlage giveaway Rules

Official Rules: 2016 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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ecobee3 Giveaway Rules

Official Rules: 2016 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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Google Home Giveaway Rules

Official Rules: 2016 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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Arlo Giveaway Rules

Official Rules: 2016 SmartThings Giveaway

THIS PROMOTION IS A SWEEPSTAKES. NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCE OF WINNING. THE PROMOTION IS VOID WHERE PROHIBITED OR RESTRICTED BY APPLICABLE LAW, AND ALL APPLICABLE FEDERAL, STATE AND LOCAL LAWS AND REGULATIONS APPLY. All federal, state and local taxes are the sole responsibility of the winner.

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Arlo on the SmartThings platform

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In case you missed it, SmartThings is happy that Netgear’s Arlo Wire-Free camera is now on the SmartThings platform. Arlo is the only wire-free, indoor/outdoor, motion sensor camera on our platform.

Add Arlo Wire-Free cameras to your SmartThings Smart Home Monitor to provide full visibility inside and outside your home, trigger video clips when something unexpected happens (like your teen coming home after curfew); or view live video from your Arlo cameras in the SmartThings app.

With SmartThings and Arlo, trigger lights to turn on and run a “Welcome Home” (or any other) routine when motion is detected by the Arlo camera.

The versatility of Arlo with the power of SmartThings is a leap forward for the smart home.

Upcoming—New App Authentication Measures

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The safety and security of your home are fundamental to our mission at SmartThings. Starting September 15, 2016, the latest versions of the SmartThings mobile app will begin using new authentication measures to help keep your home private and secure.

While this change should go mostly unnoticed, you will be logged out of the SmartThings mobile app the first time it is opened after the update.

The new version numbers of the SmartThings app that contain this change are:

  • Android: 2.2.0
  • iOS: 2.2.0
  • Windows Phone: 1.6.2 (coming soon)

If you or your shared users forget to open the SmartThings app right away – don’t worry! Features like mobile presence that run in the background will continue to function. We do recommend updating the SmartThings mobile app as soon as possible to avoid any loss of functionality and to increase security.

If you do not update, as of December 6, 2016 you will be automatically logged out and unable to log back in until you update the app. Remind any shared users to update and log back in before that date to ensure their automations continue to run correctly.

Please note that if your phone is incompatible with SmartThings (Android OS less than 4.0 or iOS 8.1 or prior), you will be unable to receive this update. As of December 6, 2016, incompatible phones will no longer support the mobile app and you will be unable to log in.
We appreciate your understanding while we implement this improvement. If you have any questions, please contact support via phone, chat, or email!